Installation - Terms of Use
Orca EV Limited terms and conditions cover what is included free in your standard install and what happens if we need to quote for extra work. Issues may arise on the day that could mean we can’t complete your installation on the first visit, however, if we know about these in advance, we can often resolve them beforehand. If there is any reason you think why we might not be able to complete your installation on the day, please let us know.
What’s Included
Orca EV installation package for an electric vehicle home charge point covers the majority of homes in the UK and includes the following:
Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure. It is the customers responsibility to discuss this with our installer when they arrive on site.
The EV Charge point must be fixed to the main property and able to utilise the property’s earthing arrangement, (the property’s earthing arrangement must meet current regulations – we are required to check this by law).
1,5,10m of cable, (depending on package), run and neatly clipped to the wall between the electricity distribution board/consumer unit or meter point and the home charge point.
Surface mounting of cable – i.e. no conduit or chasing, (extra cost agreed-on survey, if required).
MCB way on the consumer unit for connection of the charge point or the fitting of a small consumer unit to house suitable circuit protection, in line with BS7671:2018+A2:2022 and manufacturer requirements.
Where applicable the fitting of a load management device and current transformer clamp to reduce the chances of overloading your incoming supply fuse.
The test and inspection of the work carried out and the supply of electronic certification
No groundwork, (extra cost agreed-on survey, if required).
Your Orca installer will commission and demonstrate the charge point.
Some Conditions and Limitations that you need to know:
There must be a garage, driveway or other suitable private off-street parking within your property allowing you to charge your vehicle safely without creating a trip or other health and safety risk to yourself or any other third party. The home charge point must be fixed at a height where it can’t be hit by a vehicle.
We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused, in that case, we will quote for any extra work needed.
We can’t, as part of the basic installation packages, trench the cable underground or suspend it above ground – if something like this is required please talk to us or book one of our additional packages prior to installation
You must have obtained any necessary permissions from other third parties, including your insurance companies and mortgage providers. We won’t be responsible if we carry out work and you don’t have the necessary permissions. You’ll be responsible for any losses that you or we suffer as a result of you failing to get the right permissions.
We can’t take responsibility for reinstating flooring, plaster boarding, plastering, and any other building materials after the cable has been laid.
Our installers are not able to work in crawl spaces, on roofs, or in lofts if it is deemed unsafe by them.
Our installers are not able to work in extreme weather, (i.e. flooding or intense rain). If it is not safe to carry on, our installer will do as much as they can, and we will return at a later date.
If you have purchased a freestanding mount for the charge point to be fixed on, please be aware that there may be an additional cost for installing this.
There must be steady Wi-Fi at the location of the charge point to a reading of -68dBm or superior, this is to ensure correct operation of your home charger and be able to receive wireless/wired firmware updates.
Orca EV reserves the right to withdraw our offer of installation.
Electrical Installation certificates issued by Orca EV or one of our sub-contractors cover only the work installed under the contract agreement.
Example Additional Chargeable Items (inc. VAT)
Supply of EV Distribution Board with Surge Protection (SPD) in line with BS.7671.2018+A2:2022 regulations @ £50.00.
Specialist 6.0mm 3 core EV power & data cable runs exceeding 10 metres @ £15.00 per meter.
Mains protective bonding @ £100.00 .
Any trunking, conduit, etc (not required under regulations) @ £20.00 per meter.
Tethered charger available at £150.00.
Any groundworks requested by the homeowner @ POA.
Ground Mount for the home charge/work charge point @ POA.
Lifting of floorboards, stitching of ceilings and wall chases for routing cables @POA.
What happens if your existing wiring isn’t up to scratch?
Orca EV follow BS7671:2018 regulations and guidelines on electric vehicle installations.
If we can’t install in line with these rules, then your installation will be paused, and we will quote for the work needed to meet the required standards.
If the existing electrical arrangements at the property are not in line with these regulations or there is something else that makes it unsafe for us to install, then we will quote for the work needed to meet the required standards.
What happens if your electrical supply is inadequate?
Where possible we fit a load-limiting device and current transformer clamp to reduce the chances of overloading your incoming supply fuse, this is set to 60A as standard.
Where your Main Fuse can support additional supply we can make an application to your Distribution Network Operator (DNO) to increase the limit at your request.
For properties on a looped supply a load limiting device can be used as an interim measure whilst works are carried out by your Distribution Network Operator.If an installation is aborted due to incorrect information being provided in the remote survey by the end user, or because the engineer cannot gain access to the site, the engineer will leave the site and a failed installation charge of £80.00+VAT will be charged.
Timing
We allocate two hours for standard installations. If we can’t complete it on the day because of supply-related problems or unexpected extra work then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
Additional Works
If required, we will provide a no-obligation quotation for these services. Quotations are valid for a period of 30 days once issued.
If it is determined that installation cannot be completed on the day, we will quote for additional works, and a new installation date will be given once payment has been made.
Please allow up to 10 working days for a new installation date.
Once we receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
The owner/customer or a responsible adult of the age of 18 years or over needs to be present on-site for the duration of the installation.
Warranty
All of our Electric Vehicle Charge Points are covered by a comprehensive 3-year manufacturers warranty. Any hardware failure should be promptly reported to us. Please quote the serial number, the date of installation and a brief description of the fault. The manufacturer’s technical team will carry out an assessment remotely and contact you to get further details if necessary. The warranty will be void if the charge point is opened, modified, tampered with or repair is attempted by anyone other than a Orca EV appointed installer.
Orca EV is a reseller of charge points from various third part manufacturers. Any warranty granted to Orca EV in respect of the charge point supplied to you will be passed on to you. Each manufacturer has their own warranty terms and conditions, further details on manufacturer’s terms of use and warranty details can be found using the following links:
Project EV - Manufacturer’s Terms
12-month parts & labor warranty covering the electrical cabling and switchgear between the unit and the consumer unit only (basic package only), any works outside of this will be charged at £50 (+vat) per hour (including travel time) plus parts. Standard and Premium packages offer an additional 24 months and 36 months.
Limitation of Liability
In no event will Orca EV accept any liability for any loss, costs or damage consequential to the use and/or misuse of the hardware or software products except where this is caused by the negligence of Orca EV.
Ownership and use of the charger
You become the owner of the charger once it has been installed and fully paid for including payment by you. Until then we remain the owner. It is your responsibility to ensure that the charger is used and maintained only in accordance with the manufacturer’s instructions and with any instructions we provide and with all applicable laws and regulations. Any modifications to the charger or installation works (e.g. cabling, switchgear and accessories) are likely to void any applicable manufacturer warranty. Such works should in any case only be carried out by Orca EV qualified engineer.
Each Charger has a different commissioning process that will require us to share information with third parties. This is detailed in our privacy policy and only relates to information essential to the completion of your Charger Installation. Please also see any privacy notice in the Charger manual.
Installation
You will require an onsite survey before installation work can begin. There is a £75.00 cost associated with a survey on our basic and standard packages.
If we give you a revised quotation that includes the necessary works and you choose not to proceed, you will bear the cost of the on-site survey.
If the Installation goes ahead, this cost is deducted from the total cost of the completed installation.
We supply both untethered and tethered chargers. During the booking process, we will ask you which connection type you require (either untethered or a type 1 or type 2 tethered cable). It is your responsibility to select the correct connection type and length of tethered cable for your electric vehicle charge point; we cannot be held responsible if you select the incorrect information for your current or any future vehicles.
Payment Terms - For Additional Work
Payment for additional extras or accessories will be required upon the completion of the installation.
Complaints procedure
If you wish to make a complaint please write to us at info@orca-ev.co.uk. We endeavor to respond to your complaint within three working days of receipt.
Third-Party Installers
Have test equipment to allow comprehensive verification of your installation.
Hold public liability of insurance.